ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY INVESTMENT ON PROJECT PERFORMANCE OF LARGE SUPERMARKETS IN KENYA; A CASE OF NAIROBI COUNTY

¹WAWERU, Eunice Wanjugu & Dr. Karanja NGUGI²
¹M.Sc. Scholar Project Management,
Jomo Kenyatta University of Agriculture and Technology, Kenya
²Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya
Email of corresponding author:enicehum@gmail.com

ABSTRACT
The dynamism of the business environment in the current times is posing a challenge to the business making it difficult for the firms in the retail sector in Kenya to have a stables market position.This study was designed to analyze the Role of ICT investment on project performance of large scale supermarkets in Kenya with Nairobi County as the study area. The study was built upon theories of information systems success, Agency cost, Public interest theories of regulation and Weick’s Model theory of Organization and reviewing four study variables namely ICT investment cost, ICT Employee competency, ICT policy and government regulations and organization structure. The study was carried out at the 5 major supermarket headquarters in Nairobi. The target population was 389 employees and the sample size of 39 employees was achieved who comprised of the top, middle and low (operational) level management. This study employed a descriptive case study design and used a questionnaire as the research instruments for data collection. The data was analyzed with the help of SPSS version 20 and quantitative data was presented into frequencies, percentages and tables while qualitative data was organized into themes/categories according to the objectives of the study. Findings of the study indicated that independent variables had a great contribution and there was a significant positive relationship between, ICT investment cost, Employee ICT competency, ICT policy and government regulations and organizational structure towards realization of increased project performance in large scale supermarkets in Kenya.
Key Words: ICT, project performance, investment cost, government regulations